We almost always ship orders that are in stock within 24 hours. If your order is not in stock, we will keep you updated about the order process so you know when your shipment is on its way.
We almost always ship orders that are in stock within 24 hours. If your order is not in stock, we will keep you updated about the order process so you know when your shipment is on its way.
Our returns process is linked here. If you bought the item in our store, bring it with the receipt back to us and we'll make sure you have what you need.
We do not provide regular maintenance or servicing of your septic systems. For cleaning we recommend Nelson Marlborough Waste if you're in the top of the South Island, as they work closely with us and know our products very well. For services in the top of the South Island we recommend Annesbrook Plumbing. If you have just had your system installed, give us a call and we can try to troubleshoot issues with you.
All hose and ducting is sold using inside diameter measurements unless we specify otherwise. If you are shopping for nylon tubing within the hose section, it uses outside diameter measurements.
